by LROBBINS » 11 Mar 2025, 20:48
It may seem odd, but my experience is that our health service people, doctors, nurses, therapists etc. are generally actually pretty competent (not everyone of course) even if disorganized (Italians are not generally known for organizational skills, but are very good at finding ad hoc solutions). Of course, I'm not talking about the bureaucratic side of the health service - the way to describe that is "competent, but excruciatingly slow". It's been corporate entities that seem to be loaded with incompetence: Medtronic, Renault, HP are only the latest, two years ago it was Delta Airlines that "lost" Rachi's voice output computer, cancelled 2 out of 3 reservations and damaged her chair. It seems that everyone assumes that everything is "usa e getta", i.e. disposable, so why bother to actually offer customer service. I fight back, and eventually win, but it does wear me down.